Business Ownership 1B: Reach for the Stars
Career Pathway Course Units
Unit 1: Marketing to Customers
To be successful in a new business venture, you must make close connections with your customers. Marketing is the part of your company that focuses on this task, and it starts by gaining a deep understanding of who is willing to buy what you are offering. By using different forms of media and messages, marketing connects you to customers, telling them what your business is doing for them and others. Because business is so competitive, good marketing is necessary for your company to stand out from rival companies. Marketing can also create loyalty so that customers come back to buy from you time and time again. Marketing is made up of many different parts, and they all share one common goal—the focus on your customers and what they need.
Unit 2: Products & Research
Customers buy products and services to meet their needs and wants. Marketing to those customers involves managing the message about the set of products or services you offer to customers. These might be tangible products or intangible services, both of which can fulfill customers’ needs and/or satisfy their wants. Product marketing involves a variety of activities, including product development, product launch, and educating customers to understand what the product is and how best to use it. But successful marketing doesn’t just happen by accident. It takes research and preparation. Marketing research helps businesses collect data, perform analyses, and then make informed business decisions about their products and their customers. Marketing products for other businesses to resell to their own customers also involves critical research. In either case, businesses must find the goods, acquire them, and then store them until they are sold to a customer willing to pay for the product.
Unit 3: Pricing & Distribution
When it comes to your product and the marketing mix, two key elements of that mix are pricing and place. Together, these are known as distribution. Your prices communicate information to your target market, and those prices both determine your level of expected profit and communicate your ability to compete within your target market. But never forget: the need to get your product to customers is also important. And there are many different ways to do this. When making both pricing and distribution decisions, you need to consider many factors, including your company’s financial performance. Making sound decisions on both price and place will help your products stay profitable and available to customers where and when they need them.
Unit 4: Promoting the Business
Communicating clearly with your customers will help make them aware of your business activity, and it will influence them to buy your products or services. Promotion is represented by the “P” in the marketing mix, and you can use this strategy through a variety of media and messaging to connect with your customers. Because businesses direct so much communication to consumers, you will need effective and distinct promotion strategies to cut through all the noise. The right mix of promotion methods and strategies can attract new customers, create loyal customers, and eventually give you an edge over your competition. In this unit, you will explore various types of promotions, and you’ll come to better understand how they are used to make valuable connections to customers.
Unit 5: Selling & Customer Service
All products and services, when they are sold, transfer from a seller to a buyer. But in order to make the sale happen, you’ll likely need a selling process to move a customer from a state of initial interest to a purchase decision and action. This kind of selling process applies to industrial products, consumer products, and also common products in retail markets. Following a tried-and-true sales process can consistently convert more customer prospects to paying customers. And once you make a sale, your next challenge is to get that customer to buy from you again. How you sell, the level of service you provide, how you manage your customer relationships, and how you promote long-term loyalty all contribute to those repeat sales—and they lead to better results for your business.